Investigation Into Cyber Attacks At MT Stores Concludes - ABC FOX MONTANA NEWS, WEATHER, SPORTS - KTMF/KWYB

Investigation Into Cyber Attacks At Mont. Stores Concludes

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An investigation into a cyber attack that affected credit card customers at more than a dozen Montana grocery stores is coming to a close. On Thursday, URM Stores, Inc. announced the stores affected by the cyber attacks, along with the dates your cards might have been compromised.

The attacks could have affected customers at 14 Montana stores from September 1 to November 24. Pattee Creek Market in Missoula was one of the stores affected.

"It affected us during the Thanksgiving period, and it was a real, real bummer," said Pattee Creek Market Owner Jim Edwards. 

Edwards said URM, which is the number one food distributor in the Inland Northwest, and his store's credit card company have enhanced security measures to block similar attacks.

"We're doing what URM is telling us to do, and what our credit card company says to do. They take it serious, I mean, they didn't take this lightly," Edwards said.

URM provides service to more than 160 grocery stores and 1,500 hotels, restaurants, and convenience stores. The company launched an investigation with the Secret Service agency and Federal Bureau of Investigation when it found signs of a criminal cyber attack against its payment processing system. The attacks, in which fraudulent charges were being made to customers' credit cards, were stopped by November 25.

"We did a good job, and so did URM, posting and letting people know what happened," Edwards said.

Other stores that were hit include the Super One Foods stores in Lolo, Kalispell, Whitefish and Columbia Falls, along with the Stein's Markets in Troy and Eureka, and a handful of local markets throughout the state.

"It's something the government is going to have to look into, and they're going to have to get a little bit harsher," Edwards said.

URM officials said it's important you check all of your credit card statements after swiping your card.

"It's amazing how often we don't check our bills, and there might be a charge on there that shouldn't be on there," Edwards said.

URM's CEO Ray Sprinkle sent out a statement saying, " Keeping customer information secure is a top priority at URM and our members' stores, and we will continue to work to make our network more secure."

The company is sending an email to any customers whose information might be at risk. URM has a call center open for any customers who have questions. You can reach the call center at 877-237-7408, Monday-Friday, 9 a.m.-7 p.m. PT and 10 a.m.-2 p.m. on Saturday.

If you see a fraudulent charge on your card, URM recommends you immediately contact the bank that issued your card. Major credit card companies have zero liability policies that guarantee cardholders will not be responsible for fraudulent charges. Please be on the lookout and review your account statements for any unauthorized activity.    


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