Dispatch Doesn't Take A Break - ABC FOX MONTANA NEWS, WEATHER, SPORTS - KTMF/KWYB

Dispatch Doesn't Take A Break

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KALISPELL -

Some jobs do not stop for the holidays.

That includes us here in news as well as emergency services.

"This is a lifestyle," said Angela Koch.

Koch has worked for Flathead county's dispatch center for almost fourteen years. On Christmas eve she came in at 8:00 a.m., and on Christmas she will work another ten hour shift.

"It can be very tough because we're away from family, but it's our home away from home," said Koch.

Some assume around the holiday's, 911 calls pour in more than any other time. Koch says that is not what she's seen.

"Every day is a typical day here," said Koch.

The minimum staff of five field calls for EMS, police and the fire department for all of Flathead county. On any given day, they can take anywhere between 300 and 700 calls.

On December 24, it was kind of quiet right, but there have been a few stand-out years.

"A few years ago, some of our dispatchers that were on shift had to work when there was a real catastrophic event," remembered Koch, "There was a double homicide that happened on Christmas day."

Although the job may look the same on Christmas, it might be a little harder for Koch to put on the headset.

"A little bit of sadness, I'd like to be there with my daughter to open Christmas gifts tomorrow morning, but we've made other arrangements and she knows what mom does for work," explained Koch.

Koch says the summer months tend to be the busiest at the call center.

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