MT American Red Cross Worker Remembers 9/11 - ABC FOX MONTANA NEWS, WEATHER, SPORTS - KTMF/KWYB

MT American Red Cross Worker Remembers 9/11

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MISSOULA -

People across the nation are getting ready to remember the lives lost twelve years ago, on September 11, 2001. The date has a special impact an American Red Cross employee in Billings who spent time in New York City helping people cope after the tragedy.

Like many Americans, Abbra Firman remembers exactly where she was when the planes crashed into the Twin Towers twelve years ago on Wednesday.

"There was panic, people trying to get a hold of loved ones who were in the area," Firman said.

She just graduated from high school, and was working as a volunteer for the AmeriCorps at an American Red Cross chapter in Baton Rouge, Louisiana.

"We got hundreds and hundreds of calls. People trying to connect with people in New York, people trying to reach out, and find out what they can do to help," Firman said.

Later in the month, Firman flew to New York City as a national volunteer responder. She was stationed right at Ground Zero as a case worker helping people who lived in the area cope with what they lost.

"It really shook the very foundation and concept of how they lived. They never in their wildest dreams imagined something like that happening. I mean none of us did," Firman said.

She listened to peoples' stories of the disaster, how it impacted them, and what their needs were to find out how the American Red Cross could help.

"It altered the entire course of my outlook on life. I didn't have to live 9/11, but I relived it hundreds of times through my clients," Firman said.

Firman used what she got from her experience and now works for the American Red Cross in Billings.

She said, "There's a desire to live a life where you look to reach out to help a neighbor or a stranger, and a friend, so that's really what I took away from it."

On Tuesday, Governor Steve Bullock proclaimed all flags are to be flown half staff Wednesday for the people who lost their lives on September 11, 2001, as well as for Patriot Day and National Day of Service.

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